We use a support tool called TeamViewer to allow us temporary access your machine to help understand the issues you are having. With TeamViewer, we can control your computer remotely via the internet, as if we were sitting in front of it. Connecting to your computer will be a one-off and we will always ask for permission first before doing so.
1. FOR WINDOWS & MAC
Download TeamViewer for Windows and Mac here
2. FOR IOS DEVICES
Download TeamViewer for IOS devices here
3. FOR ANDROID DEVICES
Download TeamViewer for Android devices here