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Knowledge base
Website Users
Email Alerts from PropertyPal
3
I have found my property. Can you stop sending further email alerts please?
How do I UNSUBSCRIBE from email alerts?
How do I register for email alerts for properties with my criteria
New Customers
3
How can I list my properties with Propertypal.com?
I am a Landlord, can I list my property/properties on PropertyPal?
I'm selling my house, can I list my property/properties on PropertyPal?
Properties on PropertyPal
8
How do I find out more information about a property on PropertyPal?
I need to buy / rent a property in a specific area, can you help?
My property is not showing in the correct area on the map, can you help?
I am the owner of a property which has recently been sold and no longer want it to be advertised on PropertyPal. What do I do?
How do I access my 'Saved Properties'?
See all 8 articles
Promote your property
9
What is the difference between a 'Featured Property' and a 'Premier Listing'?
I have paid to make my property a Premier Listing but the photos I chose are not showing correctly, can you help?
I have featured my property but its not showing, what do I do?
I have featured my property but the photos are not showing in the correct order, how do I fix this?
What is an Open Viewing?
See all 9 articles
General Enquiries/Issues
2
Is it possible to get information/images of properties that are no longer listed on PropertyPal?
None of the FAQs are helping me with my enquiry, how can I get in contact?
Estate Agents
Property Listings
16
I have made an error when uploading the property address, how do I fix it?
Map on a property is showing the wrong area, how can I fix this?
Can I hide the Property Statistics on one of my listings?
I am unable to find a 'Sale Agreed' property, what do I do?
How do I upload a brochure to a property?
See all 16 articles
Email Set Up and Issues
8
How do I configure my emails on an iPhone or iPad?
How do I configure my emails on an Android device?
I need to set up my emails, how do I configure POP3 on Outlook 2010?
I need to set up my emails, how do I configure POP3 On Outlook 2007
I need to set up my emails, how do I configure POP3 on Outlook 2003
See all 8 articles
New Customers
4
How can I list my properties with Propertypal.com?
How much is it to list properties on Propertypal.com?
I am opening an estate agency, can you help with my website?
My agency is adding a new branch. How do I add this to PropertyPal?
Account Details
7
My address or other contact information has changed. How can I update it?
Where can I access the monthly stats for my agency?
Our office has moved, what do we do?
Our logo has changed, what do I do?
A member of staff has moved on and no longer works within our company. What do I do?
See all 7 articles
Feeds to PropertyPal
1
I have added a property to my software but its not showing on PropertyPal, can you help?
Agent Login Section Issues
3
I can't log in to the new system, what do I do?
I can't remember my password, what do I do?
I want to add a New User, how do I do this?
Promote Your Property
5
How can I feature a New Development on PropertyPal
I want to feature a property, how can I do this?
Can I add a video to my listing on your website? How?
Can I list my property on PropertyPal's Facebook page?
What options are there to promote a property on PropertyPal?
Useful Downloads
2
User manual
Website Manual
Invoices
11
I need a copy invoice for my listings, where can I find this?
How can I pay my invoice?
I need a copy of an invoice which is not for property listings, how can I get this?
I need a statement of account, how can I get this?
When will I be invoiced?
See all 11 articles
Agents Website Powered By PropertyPal
11
How do I move a re-listed property to the top of my search results on my website?
Can Propertypal.com build my website?
What content can I change on my PropertyPal Website?
How do I add a News Article/Blog Post to my Website?
How do I add a Testimonial to my Website?
See all 11 articles
New Developments
12
How do I add my agency as a Joint Agent on a new development?
I have a new development that I really want to push, can Propertypal.com help me?
How do I add a Show Home opening time?
How do I remove a Joint Agent from a New Development
I am a Joint Agent on a Development, how do I remove myself from this development
See all 12 articles
Open viewings
2
How does the Open Viewings feature work?
How do I add an Open Viewing
Help Desk Software
by Freshdesk